Case Support Services

Case support activities are performed by an individual employed by a provider agency. The activities are for members that do not have other services in place that provide this type of clinical support, or have had services temporarily suspended due to extenuating circumstances such as a pandemic. The service is designed to meet some of the broad health care, educational, vocational, residential, financial, and social and other non-treatment needs of the member. The service includes the arrangement, linkage or integration of multiple services and providers involved in the member’s care. This includes making referrals to enhanced service providers and following up to ensure services are initiated. This can also include provision of supportive contacts, skill reinforcement, and skill development through telephonic or other technology means.